Frequently Asked Questions
Everything you need to know about our handcrafted lace jewelry and accessories.
How should I care for my Lorina Balteanu lace jewelry?
To maintain the beauty of your tatting lace pieces, avoid contact with water, perfumes, and cosmetics. Store them flat in their original packaging to prevent crushing or tangling of the delicate threads.
What materials are used in your creations?
Our pieces are handcrafted using high-quality silk, cotton, and metallic threads, often embellished with semi-precious stones, glass beads, or pearls. All metal components are hypoallergenic and nickel-free.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
What is your return policy?
We accept returns within 14 days of delivery for most items, provided they are in their original, unworn condition with all packaging intact. Please note that custom-made pieces are final sale.
How long does it take to process an order?
As many of our items are intricately handmade, please allow 2-5 business days for order processing. You will receive a tracking number as soon as your package has been dispatched.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted payment gateway.