Returns & Exchanges
At LORINA BALTEANU, we take pride in the craftsmanship of our jewelry and want you to be completely satisfied with your purchase. If your selection does not meet your expectations, we offer a 14-day return window for items in their original, unworn condition.
Initiate Your Request
Contact our customer concierge team via email with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare the Package
Carefully place the jewelry in its original designer packaging and include the printed return authorization form to ensure your refund is processed accurately.
Ship the Item
Securely seal the package and send it back to our studio using a trackable shipping service; we recommend insuring the shipment for the full value of the goods.
Refund Processing
Once our artisans inspect the returned item for quality assurance, your refund will be issued to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing